Last Updated:   18 February 2026

Welcome to   Ankra Studios  . By engaging our services, booking a session, or signing a quotation, you agree to the following Terms and Conditions. These terms apply to all services provided by Ankra Studios, including Photography, Videography, Graphic Design, and Social Media Management.

If you have any questions regarding these terms, please contact us at:

Email: info@ankrastudios.co.za

Phone: 079 799 4657

1. General Booking & Payment Policy

1. Deposits:   A non refundable deposit is required to secure your date, project slot, or onboarding period. This deposit is used specifically to secure the date and block out time for you within the Ankra Studios calendar. 

2. Non Refundable Clause:   All deposits are strictly non refundable. If a client cancels, the deposit is forfeited as compensation for lost business and reserved time.

3. Final Balance:   The full remaining balance is payable   3 weeks (21 days) prior   to the date of the event or project deadline. This allows the Ankra Studios team adequate time to prepare, allocate resources, and finalize logistics for your project.

4. Late Payments:   Failure to pay the full balance 3 weeks prior may result in the cancellation of the booking, and the deposit will remain non refundable.

2. Photography & Videography Terms

1. Booking & Retainers: A signed agreement and the non refundable deposit are required to lock in your event date. 

2. Final Payment: The full balance for photography and videography coverage is due 3 weeks before the event date. 

3. Preparation: This 3 week window allows the Ankra Studios team to conduct site visits (if necessary), finalize shot lists, prepare equipment, and assign the appropriate crew to your event.

4. Deliverables: Final edited images and videos will be delivered within the timeframe stipulated in your specific quotation (typically 4–6 weeks for events, depending on the scope of work).

5. Raw Footage: Raw footage and unedited images remain the property of Ankra Studios and are not included in the final deliverables unless specifically agreed upon in writing.

6. Copyright: Ankra Studios retains the copyright to all media. Clients are granted a personal, non commercial usage license unless commercial rights are purchased.

3. Graphic Design Terms

1. Project Initiation:   A non refundable deposit secures your spot in the Ankra Studios design queue. Work will not commence until the deposit reflects and a formal brief is approved.

2. Final Payment:   The full balance for graphic design projects is payable   3 weeks prior   to the agreed final delivery date.

3. Preparation:   This allows our design team to finalize concepts, prepare print ready files, and ensure all brand assets are correctly formatted for your needs.

4. Revisions:   Each project includes a specific number of revisions as outlined in the quotation. Additional revisions will be billed at an hourly rate.

5. File Handover:   Final source files (e.g., AI, PSD) will only be released to the client upon full and final payment of the project.

4. Social Media Management Terms

1. Onboarding & Retainers:   A non refundable deposit is required to secure your onboarding slot. This allows us to conduct a brand audit, set up content calendars, and strategize for your brand.

2. Monthly Billing:   For ongoing monthly management, the full balance for the upcoming month is payable   3 weeks prior   to the start of that month. 

3. Preparation:   This payment structure ensures the Ankra Studios team has adequate time to source content, design graphics, write copy, and schedule posts without interruption to your social media presence.

4. Content Approval:   Clients are required to approve content calendars at least 1 week in advance. Failure to approve content may result in missed posting schedules, for which Ankra Studios is not liable.

5. Account Access:   Clients must provide necessary admin access to social media accounts. Ankra Studios is not liable for any account restrictions or bans imposed by the platform.

5. Cancellations & Rescheduling

By the Client:   If you need to cancel, your deposit is non refundable. If you wish to reschedule, you must notify us at least 4 weeks in advance. Rescheduling is subject to availability and may incur an additional admin fee.

By Ankra Studios:   In the highly unlikely event that Ankra Studios must cancel due to unforeseen circumstances (e.g., extreme weather, illness, or technical failure), we will offer a full refund of all monies paid or offer to reschedule to a mutually agreeable date.

6. Liability

Ankra Studios will take the utmost care with your project. However, we are not liable for:

1. Lost or damaged files due to hardware failure after final delivery.

2. Missed moments during photography/videography due to obstructed views by guests or venue restrictions.

3. Delays caused by third party vendors (e.g., printers, social media platforms).

7. Contact Us

To secure your date or if you have any questions about these Terms and Conditions, please reach out to us:

Ankra Studios  

info@ankrastudios.co.za

079 799 465722..